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Frequently Asked Questions |
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Testimonials
Just wanted to thank you for such a wonderful product! I had planned an outdoor scavenger hunt for my 8 year old son's birthday party, but yesterday morning we woke up to pouring rain and I had to move the party inside. A quick search on the internet led me to your site and I was thrilled to be able to download and use your product within minutes. I had 3 teams of 8 year olds and one team of 5 year olds. The younger ones were able to participate at the same level because your software allowed us to make their clues easier. EVERYONE had a great time. It took over 45 minutes for the hunt and all the kids (15 of them!) thoroughly enjoyed themselves.
Thanks for saving the day! I would recommend your product to anyone.
Sincerely,
-Amy S.
You made it so easy for me to set up the scavenger hunt with the riddles. Everyone had so much fun and thought I was so clever how I came up with it. :-) LOL..... I told my family that they needed to thank Riddle Me. So thank you Riddle Me from my entire family.
-Donna L.
Riddle Me FAQ
- I get a message that says: "You don't have enough items in your inventory to make a puzzle that long..."
- Where's my unlock code and where do I put it?
- I'm getting an error when I try to run Riddle Me on my Windows machine
- Does this come on CD? How do I make a backup copy?
- My copy is only printing out the sample puzzle.
- I can't download or I'm getting a security error
- Every time I try to run the program it installs again
- Is there a way to view the riddles before printing them? Print to PDF?
- Can I put my software on a different computer?
- The program is freezing/locking up on me
- The background picture isn't printing.
I get a message that says: "You don't have enough items in your inventory to make a puzzle that long.
You may not have enough items or you selected indoor only items for the puzzle but some of your items could be outdoor items (or vice-versa). If that's not the case, then you may have selected age 13+ and it's possible that a couple of the selected items don’t have riddles available for that age. With 5000 riddles on 400 objects and being age-specific, there aren't always riddles for every object for every age (while sometimes there are several)
What we recommend is that you either select all the inventory you're willing to choose from on the Home Inventory list and then generate the puzzle (and you can customize it once it's generated), or you can select a slightly younger age and see if it generates a puzzle based on that age, and then you can customize the hunt and manually select harder riddles for your hunt. You can even create your own objects and riddles.
Does this come on CD? How do I make a backup copy?
Not at this time. Your order is for a downloadable product. We may offer a CD in the future, but for now if you want a backup, just burn a copy of the program you download to a CD and write the unlock key on the front of the disk.
Where's my unlock code and where do I put it?
If you are having difficulty unlocking Riddle Me here's what to try.
1) After purchasing Riddle Me, you should have received an email with a download link and an unlock key from sales@livingtreesoftware.com. If you have a spam filter please check it.
2) Download and install Riddle Me. After saving the file to your hard drive, double-click it to install.
3) Run Riddle Me by clicking start, programs, Riddle Me folder, and Riddle Me program.
4) As the program loads there is a box that will pop up asking for your code. Fill that out and click OK and you're all done.
5) Enjoy Riddle Me!
I'm getting an error when I try to run Riddle Me
On a few machines we have had issues with the program not operating properly. This is most typically a 64-bit Vista machine but has in certain circumstances been on XP. We aren't exactly sure why this happens, but it can usually be solved by installing an older version of Riddle Me which contains all the same riddles and functionality but is missing some of the newer speed optimizations. Download it by clicking here.
My copy is only printing out the sample puzzle.
You haven't unlocked the software yet. Look for your receipt again and find your unlock code/key. Then follow the directions above to get it into the program.
I can't download or I'm getting a security error
This seems to be more common with AOL users but has happened for others. When you click the link to download Riddle Me, a dialog box opens asking if you want to OPEN or SAVE the file. Do NOT select open. Save the file to your hard drive and then install it.
Every time I try to run the program it installs again
You are running the installation program instead of the actual program. Once you install Riddle Me you can archive or delete the original file. To run Riddle Me, click your start button, go to programs, look for the Riddle Me folder, and then click the Riddle Me program inside the folder.
Is there a way to view the riddles before printing them? Print to PDF?
Not at this time. Version 2.0 will but there is not a definitive timetable to get to that version. If you have a pdf printer you might be able to use it, but we do not support pdf printers so you're on your own.
Can I put my software on a different computer?
Not a problem. Your license is for your personal use on whatever machine you want.
The program is freezing/locking up on me
If Riddle Me is locking up on you, this is extremely rare and so far every instance has been related to a bad installation or bad download. Please uninstall Riddle Me, and reinstall it. You can download a copy from http://www.riddleme.net/download.cfm.
The background picture isn't printing.
Please check your color ink cartridge. Print something else with color and see if it's empty.
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